FAQ about our 2012 Printed Directory
Who is Harris Connect?
We’ve partnered with Harris Connect to produce our directory. Harris
Connect has been an industry leader for nearly 50 years and we are
confident that this publication will meet the needs of our constituents.
When can I expect to hear from Harris Connect?
Monday through Friday, Harris Connect makes calls beginning at 8:00 a.m.
and continuing until about 9:00 p.m., in all time zones. They may try
to contact you at work during the day, in the evening, or during the
weekend at home. On Saturdays, they may call from 8:00 a.m. to 5:30 p.m.
If you are contacted at a time that is inconvenient for you, simply let
the representative know. S/he will give you the Harris Connect
toll-free number or will arrange to call you later.
If my name is listed in the directory, am I obligated to purchase a copy?
Although everyone will be given the opportunity to purchase his or her
own copy of the directory, your name will be listed regardless of
whether you decide to purchase a copy.
What if I don't want to be listed in the directory? What if I don't want certain pieces of information listed?
Harris Connect can still update your information for us, but will honor
your specific request to exclude all or parts of your biographical data
from the publication.
What happens if I don't order a directory now, but change my mind later?
We have arranged to print as many directories as are ordered before we
go to press. So, if you do change your mind prior to publication, you
can call the dedicated toll-free number—please refer to my email.
What forms of payment will be accepted for the purchase of a directory?
The directory may be paid for by major credit card or check. Payment(s)
may be made by credit card at the time of order or by check upon receipt
of the invoice(s). We also offer installment payment plans, allowing
you to pay a portion now and the rest later. Alternate CDs (e.g. Reunion
CD) must be paid for in full by credit card.
If I place an order using a credit or debit card, how will the charge appear on my statement?
On most major credit card statements, “HC” will appear with the name of
the institution, e.g. HC State University. On American Express
statements, “Harris Connect” will appear with the name of the
institution, e.g. Harris Connect State University.
What if I decide I want to cancel the order I have placed?
Orders for the directory may be canceled by simply writing the word
"Cancel" on the invoice and returning it to Harris Connect or by calling
the Harris Connect Customer Service Department at 1-800-877-6554. Be
sure to provide the account number when calling.
Questions about the CD Product
What if I don’t understand how to use the CD once it is installed?
Basic operating instructions are included on the CD sleeve. The CD also
comes with an easy-to-use help system providing tips on searching the
database and customizing the screens.
What kind of computer do I need to use the CD?
The CD will work on most PC and MAC computers.
Will I be able to print anything?
You are able to print individual records as well as pages from the editorial section.
Is tech support available?
A toll-free call or email is all it takes to obtain technical
assistance. Tech support is available Monday-Friday; 9:00 am to 5:00 pm
EST. Tech Support and Customer Service numbers are included on the CD
sleeve.
Is my information protected?
Yes, all personal information contained on the CD is encrypted and can
only be viewed inside the Search Party application. The encryption has
never been compromised.
I BOUGHT MY BOOK ALREADY
When should I be receiving my order?
Dec 25th - 31st 2011.
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